The Patrick County Sheriff’s Office 911 Communication Center has recently successfully completed its three-year audit, according to Sheriff Dan Smith.
Conducted by the Virginia State Police Bureau of Administrative and Support Services Criminal Justice Information Services (CJIS) Division, the audit is performed to ensure compliance with Virginia Criminal Information Network (VCIN) and FBI CJIS policies and regulations.
“This ongoing process involves a tremendous amount of knowledge and organization, and our staff continually rises to the occasion in achieving compliance,” Smith stated in a Monday news release.
Smith indicated that the audit covers items and persons who are entered into the nationwide database as wanted, missing, stolen and/or endangered.
He added that being a 911 operator is a stressful, yet rewarding, occupation.
“Our operators are the first voice a caller hears in a time of crisis, and they have a distinct opportunity offer comfort in that time of need,” Smith said.
The 911 operators are supervised by Tracy Puckett, who has served the county for 28 years, all in the 911 center.
Patrick County’s full time 911 operators are Taylor Adams, Shannon Anderson, Karen Campbell, Susan Elliot, Eli Lanham, Kimberly Martin, Savannah Meadows, Sallie Scales, Tracy Puckett, and Teresa Stowe. Scales and Stowe have served the county as 911 operators for 26 and 24 years respectively.
Christina Frick and Susan Fulcher serve as part time operators.
Deputy Sheriff Cameron Adkins serves as the 911 Communications and Technology Coordinator, ensuring the technical operation of all radio, computer and communications apparatus relating to the 911 center and sheriff’s office.
The 911 center receives more than 17,000 contacts per year, with roughly 80 percent of calls being law enforcement related, and 20 percent being EMS and fire, Smith said.
