Caring Hearts Free Clinic earns 2020 Gold Rating from the NAFC Quality Standards Program

Caring Hearts Free Clinic earned a 2020 Gold Rating from the NAFC.

Caring Hearts Free Clinic earned a 2020 Gold Rating from the National Association of Free and Charitable Clinics (NAFC) Quality Standards Program. By self-attesting that the organization has certain policies and procedures in place, it is able to highlight its commitment to providing quality care to patients.

The mission of the National Association of Free and Charitable Clinics is to ensure the medically underserved have access to affordable health care. The NAFC and its members are dedicated to ensuring that patients receive quality health care.

To quantify and qualify the care provided at the Free and Charitable Clinic network, the NAFC formalized a set of Quality Standards for member organizations. Christie Fain, Executive Director of Caring Hearts stated, “We strive to implement the best quality healthcare to our patients especially now more than ever.  We offer medical, pharmacy, laboratory, vision, and specialty referral services to the uninsured residents of Virginia who earn too much to qualify for expanded Medicaid services. 

NAFC members voluntarily submit information to the NAFC on the various policies and procedures in place to attain their standards rating and attest/pledge that they successfully incorporate these standards within their organization.

NAFC Quality Standards elements include policies and procedures related to the following areas: Administrative, Enhanced Access and Continuity of Care, Identifying and Managing Patient Population information, Planning and Managing Care, Providing Self-Care Support and Community Resources, Tracking and Coordinating Care, and Measuring and Improving Performance.

For more information on the NAFC, please visit For more information on Caring Hearts Free Clinic, visit or their Facebook Page Caring Hearts Free Clinic of Patrick County.


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