EBT system currently down for SNAP recipients

The contractor that maintains EBT services for Virginia’s Supplemental Nutrition Assistance Program (SNAP) is experiencing multi-state service problems resulting in an EBT system outage.

At this time, it is unknown when the system will be restored.

Clients are encouraged to call (866) 281-2448 to check on the status of the system restoration.

SNAP clients can call 2-1-1 to learn about food resources that might be available to supplement their needs during this temporary system outage.

Clients can also call the Enterprise Customer Service Center at (855) 635-4370 with any additional questions related to their benefits.


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