This letter was personally shared with local hospital administrator Jeanette Filipi following the recent hospitalization of a family member. One hears so much negativity these days, we feel it is just about time to share some positive thoughts from our beloved Patrick County.
We are very fortunate to have dedicated people in our local hospital who put the patients first. We have witnessed these changes for the positive at the hospital and expect only greater changes in the future, because of the level of skilled and well trained personnel working there.
We are writing this to share our heartfelt appreciation and love for the care she has received during the past 10 days. She was near death with renal failure and we were uncertain as to her care.
We can say that the entire nursing staff especially these ladies: RNs Kim, Jennifer, Heather, Sherri, Amanda, Candace, Shannon, and Casey. All have her spoiled and are the most compassionate people on earth. They never are to busy to listen to the patient or the family.
The following CNAs have provided a level of care second to none: Laura, Zoe, Melissa , Martha, Stephanie and Sommer. They have been examples of true professionalism and kindness. Their understanding is none less than excellent times 10,000.
Our early morning volunteer, Titus Jackson, was such a excited and compassionate gentlemen. He was always ready to assist any way he could. He checked on her often and was also offering to meet any need that I or others may have need of. We became attached so much so that when he was off it just seemed a key part of the team was missing to us.
The lab staff, radiology staff, and kitchen staff have been overly gracious to her during this stay.
Jerry from respiratory therapy is very nice and smiling always. Evelyn , Lois, Heidi, and Mandy in administration are smiling, laughing, and always concerned. Each comes with the highest level of concern for every single person in the patient’s family as well as the patient. They are eager to help, and well prepared to answer all questions.
Dr. Francis Falbo, once she was released to his care by our request, began getting things set in order. He showed grave concern and was even contemplating transferring her to a facility for advanced treatment, but decided to work with her for two days. In those two days there was little increments of improvement daily and she was allowed to stay as progress was made positively. We think he is the best physician in Patrick County without question.
May we say that should the occasion arise we would recommend Pioneer Hospital to anyone knowing they will be in great hands, people of knowledge, people who are hear to go beyond the call of duty without any thought.
Glad we can say this experience is so positive.
Rev. and Mrs. Neil Pressley