Veronica Bocock, of Stuart, was named vice president and center manager of a new Customer Contact Center, according to a release from Carter Bank & Trust.

The new center, a key touchpoint for the bank’s comprehensive overhaul of its operating system through new technologies and digital services, is set to open on August 15.

Carter Bank’s contact center is one of several upcoming strategies with new technologies to transform the bank’s infrastructure and extend personal relationships beyond the branch.

Bocock, a Carter Bank employee for more than 13 years, will oversee the center. Before her recent promotion, Bocock was a help desk supervisor. She also was a help desk analyst, and while in high school and college, a part-time teller in Patrick County.

“Given her proven leadership and unwavering commitment to customer service excellence, Veronica Bocock is the ideal person to bring our Customer Contact Center to life. No one knows our back office operations to support our products and services more than Veronica,” said Jane Ann Davis, executive vice president and CAO.

A resident of Stuart, Bocock received an associate’s degree in general studies from Patrick Henry Community College. She also completed additional college courses in marketing from Liberty University.

“This is an exciting time for Carter Bank, and I am honored to be part of launching one of our most important strategies to elevate the customer experience to a completely new level,” said Bocock.

Carter Bank is currently accepting applications for eight Customer Contact Center specialists, six of which are full-time and two, part-time, and for two full-time Customer Contact Center team leaders. These eight full-time positions offer competitive salaries and exceptional benefits.

Interested candidates may apply online at CarterBankandTrust.com.

Headquartered in Martinsville, Carter Bank & Trust is a state-chartered community bank in Virginia with 109 branches and nearly 1,000 employees in Virginia and North Carolina.