Mountain Valley Hospice receives ‘Elite Honors’

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Sheila Jones, director of marketing and Denise Watson, executive director of Mountain Valley Palliative Care are pictured.

Mountain Valley Hospice & Palliative Care has been named a 2019 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics.

This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the results of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey which evaluates twenty-four quality satisfaction measures. The evaluation period ran from October, 2017 through September, 2018.

“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate Mountain Valley Hospice on its success in achieving this highest of honors.”

Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a national performance score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.

“We are truly honored to have once again been chosen as a Hospice Honors Elite agency,” said Denise Watson, Executive Director of Mountain Valley Hospice & Palliative Care. “Our staff works hard to ensure the best care for our patients and their families, and we are grateful for their faith in us, and for the support of the communities that we serve.”